Shangri-La Surabaya | Hotel in Surabaya
Hotel in Surabaya
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Change of towels is available on request.
Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.
This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Facility Overview
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Soap
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Private bathroom
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Shampoo
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Bathrobes
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Towels
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Toothbrush and toothpaste
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Free toiletries
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Toilet paper
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Bidet
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Hair dryer
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Soundproofing
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Recycling
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Connecting rooms available
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Desk
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Turndown service
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Safe
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Restaurant dining guide
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Phone
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Slippers
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Water-efficient showers only
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In-room massage
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Iron/ironing board
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Hypo-allergenic bedding
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Air conditioning
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Bed sheets
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Blackout drapes/curtains
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24-hour room service
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5 restaurants and 1 coffee shop/cafe
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1 poolside bar and 1 bar
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Buffet breakfast available for a fee weekdays 6:00 AM–10:00 AM: USD 24 for adults and USD 12 for children
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Coffee/tea in common area(s)
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Free tea bags/instant coffee
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Free bottled water
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Electric kettle
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Refrigerator
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Free self parking on site
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Wheelchair-accessible parking available
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Valet parking on site (USD 5 per day)
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Free area shuttle
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Limo/town car service
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Wheelchair-accessible parking
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Wheelchair-accessible pool
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Wheelchair-accessible fitness center
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Wheelchair-accessible spa
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Wheelchair-width doorways
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Visual alarms in hallways
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Wheelchairs available on site
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Wheelchair-accessible business center
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Handrails in stairways
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Elevator
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Wheelchair-accessible restaurant
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Wheelchair-accessible public washroom
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Wheelchair-accessible lounge
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Wheelchair-accessible registration desk
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Wheelchair-accessible path of travel
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Well-lit path to entrance
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Wheelchair-accessible concierge desk
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Wheelchair-accessible path to elevator
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In-room accessibility
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Steam room
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Hot tub
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Fitness center
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3 outdoor tennis courts
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Children's pool
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Nightclub
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Sauna
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Lifeguards on site
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Playground
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Tennis
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Outdoor pool
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Yoga classes
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Full-service spa
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Golfing
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Cable channels
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Premium channels
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49-inch Smart TV
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Conference center (17255 square feet of space)
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Business center
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Meeting rooms - 14
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At least 80% lighting from LEDs
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Double-glazed windows
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Local culture & ecosystem education
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No plastic drinking straws
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Biodegradable coffee stirrers
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Comprehensive food waste policy
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Reusable cups only
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Vegan dining options
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At least 80% of food locally-sourced
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Vegetarian dining options
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No plastic soda bottles
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At least 80% organic food
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Biodegradable drinking straws
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No plastic coffee stirrers
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No plastic water bottles
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Reusable tableware only
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Designated smoking areas
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Ballroom
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Water dispenser
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Front-desk safe
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ATM/banking services
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Gift shop/newsstand
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Elevator
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Banquet hall
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Indonesian
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English
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Wedding services
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Multilingual staff
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Change of bedsheets (on request)
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24-hour front desk
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Tennis lessons
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Luggage storage
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Tour/ticket assistance
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Dry cleaning service
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Daily housekeeping
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Porter/bellhop
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Turndown service
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Change of towels (on request)
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Concierge services
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Laundry facilities
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Hair salon
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Soundproofed rooms
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Children's games
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Snack bar/deli
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Children's pool
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Refrigerator
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Waterslide
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Free area shuttle
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Playground
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Outdoor pool
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Laundry facilities
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Free children's club
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Available in some public areas: Free WiFi
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Available in all rooms: Free WiFi and wired Internet
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Pool sun loungers
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Vegetable garden
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Garden
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Picnic area
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Free pool cabanas
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Lifeguards on site
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Terrace
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Pool umbrellas
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Spa open daily
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Steam room
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Aromatherapy
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Body treatments
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Hot tub
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Body scrubs
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Couples treatment room(s)
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Sauna
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Manicures and pedicures
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Massage - Swedish
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Facials
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Reflexology
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6 treatment rooms
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Massage/treatment rooms
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Massage - hot stone
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Body wraps
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash cashless transactions are available safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property affirms that it follows the cleaning and disinfection practices of shangri-la cares (shangri-la) please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 55110, 9120207170785 the listed child breakfast fee applies to guests age 11 and younger.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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Horizon Club Executive 1 King
Room Size:
527 square feet m2
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GeneralSquare meters - 49, Square feet - 527, City view, Separate bathtub and shower, Number of bedrooms - 1, Minibar (stocked, free items), Rollaway/extra beds (surcharge), Ping - 14.81, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Extra bed count 1 |
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Horizon Club, Deluxe Room, 2 Twin Beds
Room Size:
m2
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GeneralBed count minimum 2, Bed count maximum 2 |
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Executive Suite
Room Size:
904 square feet m2
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GeneralSquare meters - 84, Square feet - 904, Separate dining area, Number of living rooms 1, Separate sitting area, City view, Rainfall showerhead, Separate bathtub and shower, Number of bedrooms - 1, Minibar (stocked, free items), Rollaway/extra beds (surcharge), Ping - 25.41, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Extra bed count 1 |
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Deluxe Room, 2 Twin Beds
Room Size:
377 square feet m2
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GeneralSquare meters - 35, Square feet - 377, City view, Rainfall showerhead, Shower only, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 10.59, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2, Extra bed count 1 |
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Deluxe Room, 1 King Bed
Room Size:
377 square feet m2
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GeneralRoom and bed type depend on availability check-in, Square meters - 35, Square feet - 377, City view, Rainfall showerhead, Shower only, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Raised toilet seat, Ping - 10.59, Hand-held showerhead, Portable shower seat, Grab bar - near toilet, Grab bar - in shower, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Extra bed count 1 |
|
Executive Room, 1 King Bed
Room Size:
527 square feet m2
|
GeneralSquare meters - 49, Square feet - 527, City view, Rainfall showerhead, Separate bathtub and shower, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 14.81, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Extra bed count 1 |
|
Horizon Club Deluxe 1 King
Room Size:
377 square feet m2
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GeneralSquare meters - 35, Square feet - 377, City view, Rainfall showerhead, Shower only, Number of bedrooms - 1, Minibar (stocked, free items), Rollaway/extra beds (surcharge), Ping - 10.59, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Extra bed count 1 |
FAQ's
Is this property pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Does the property have a swimming pool?
Yes, this Shangri-La Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in property?
Best-rates for the Shangri-La Surabaya starts from $76 per night with includes Pool, Toiletries, Guest Services, Eco Friendly, Child Friendly, Laundry, Air Conditioner, Balcony/Terrace, Accessibility, Sports/Activities, Spa, Entertainment, Breakfast, Internet, Designated Smoking Area, TV, Wheelchair Accessible, Transportation/Shuttle, Business Services, Bedding/Linens, Restaurant, Bar, Parking, Wellness Facilities, Hot Tub, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is property a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the property wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Shangri-La Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the property?
Based on the information reported by the owner or manager, the Shangri-La Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for property?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
